Order cancellation policy

We recognize that plans can change, and you may need to cancel an order. To make the process clear and straightforward, please review the guidelines below:

1. Cancellation Before Shipment

If your order has not yet been dispatched, you may request a cancellation by contacting us through any available support channel. Upon approval, you will receive a full refund of the total amount paid, with no additional charges.

2. After Shipment

Once an order has been shipped, it is no longer eligible for cancellation. However, you can request a return after receiving the package. Please follow the return instructions provided with your shipment or reach out to our customer support team for further guidance.

3. Refund Details

Processing Period: After your cancellation request is approved, refunds are typically processed within 1–5 business days.

Original Payment Method: All refunds will be returned using the same payment method used for the original purchase.

4. Support and Contact

Should you have any concerns or need help with cancelling an order, you are welcome to contact us through the following channels:

Phone:+1 (917) 626-2975

Email:solutions@nordicnovae.com

Address:3701 MONTGOMERY WAY,SMYRNA,TN 37167,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)