Orders are processed and shipped from our warehouse on business days, Monday through Friday, excluding weekends and public holidays. Once your order has been dispatched, a confirmation email with tracking information will be sent to you. If you do not see this email, please check your spam or junk folder.
Processing Time
The standard order processing time is 1–3 business days (Monday to Friday).
Orders placed and successfully paid before 6:00 PM on a business day will begin processing on the same day.
Orders placed after 6:00 PM will be processed starting from the next business day.
Orders placed during weekends or public holidays will be processed from the following business day.
Delivery Time
After shipment, delivery is expected within 5–12 days, depending on logistics conditions.
Shipping Coverage
At present, delivery services are available only within the United States.
Shipping Charges
Orders with a total value below €99.9 will incur a shipping fee of €9.99.
Orders with a total value of €99.9 or above qualify for free shipping.
Order Tracking
To check the status of your order, please visit the “Order Tracking” page on our website and enter your order details.
Address Modification
If you need to update your shipping address, please contact us via email within 24 hours of placing your order.
After this period, the order may already be in processing or transit, and we may not be able to make changes.
Customer Support
If you have any questions or require assistance with your order, please feel free to contact us through the following channels:
Order Fulfillment and Delivery Information
We handle and dispatch orders on working days only, from Monday to Friday, excluding public holidays. Once your order has been shipped, you will receive an email confirmation containing tracking details. If the email is not received, we recommend checking your spam folder.
Order Processing Schedule
Processing usually takes between 1–3 business days.
Orders confirmed before 6:00 PM on a business day will enter processing on the same day.
Orders placed after 6:00 PM will begin processing on the next business day.
Orders placed on weekends or holidays will be processed on the next available working day.
Estimated Shipping Time
Delivery typically takes 5–12 days after the order has been shipped.
Delivery Area
Shipping is currently limited to addresses within the United States.
Shipping Fee Policy
Orders below €99.9 are subject to a €9.99 shipping fee.
Orders of €99.9 or more are eligible for free shipping.
Track Your Shipment
You can follow your order status by accessing the “Order Tracking” page on our website and entering the required order information.
Updating Delivery Details
Requests to change the shipping address must be submitted within 24 hours of placing the order. After that time, changes may not be possible due to processing or shipment status.
Support and Assistance
For any questions or additional support, please contact us through the following channels:
Phone:+1 (917) 626-2975
Email:solutions@nordicnovae.com
Address:3701 MONTGOMERY WAY,SMYRNA,TN 37167,United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
