Privacy Policy

This Privacy Policy outlines how we handle your personal information when you interact with our services, including our website, applications, and furniture-related offerings. It explains how data is collected, used, shared, and protected.

1. Scope

This policy applies to anyone who visits our website, uses our applications, or makes a purchase. It includes information you provide directly (such as when placing an order, creating an account, completing surveys, or contacting support), as well as data collected automatically through technologies like cookies.

2. Data Collection and Cookies

2.1 Personal Data Collection

We may collect personal details that you choose to provide, including your name, email address, phone number, delivery address, and payment information. We also gather information about how you interact with our website, such as pages viewed, products of interest, and time spent browsing.

2.2 Cookies and Similar Technologies

Cookies are small files stored on your device to support and enhance your browsing experience.

Essential Cookies: Necessary for core website functions, such as shopping cart operations and order processing.

Analytics Cookies: Used to analyze how visitors use our website, helping us improve performance and usability.

Advertising Cookies: Allow us to show relevant ads based on your interests. These can be managed or disabled through your browser settings.

3. How We Use and Share Data

3.1 Use of Information

Your information is used to:

Fulfill and deliver your orders;

Provide updates, promotions, and marketing communications;

Enhance our website and services;

Respond to customer inquiries;

Prevent fraudulent or unlawful activities.

3.2 Data Sharing

We do not sell your personal data. Information may only be shared in the following cases:

With delivery and logistics partners;

With trusted service providers supporting technical or marketing operations under strict confidentiality;

When required by applicable laws or legal authorities.

4. Data Retention and Cookie Control

4.1 Data Retention

Your data is stored only for the period necessary to achieve the purposes for which it was collected. Once this period ends, your data will be securely deleted in accordance with legal requirements.

4.2 Managing Cookies

You can control or delete cookies through your browser settings. Please note that restricting cookies may impact certain website functionalities. Continued use of the website indicates your acceptance of cookie usage.

5. Your Rights

You are entitled to:

Request access to your personal data;

Correct inaccurate or incomplete information;

Request deletion of your data where permitted by law;

Object to data processing for marketing or analytics purposes;

Withdraw your consent at any time.

Requests can be submitted via email to our privacy team, and we will respond within the legally required timeframe.

6. Legal Basis and Compliance

We process personal data based on:

Your consent;

The need to fulfill contractual obligations;

Legal compliance requirements;

Legitimate business interests, such as improving services and preventing fraud.

We adhere to applicable data protection laws, including the GDPR. Only necessary data is collected and safeguarded using appropriate security measures such as encryption and restricted access. Your information will not be disclosed to third parties without your consent unless legally required.

7. Contact

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us through the following channels:

Phone:+1 (917) 626-2975

Email:solutions@nordicnovae.com

Address:3701 MONTGOMERY WAY,SMYRNA,TN 37167,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)