Overview and Applicability
This policy outlines the terms, conditions, and user rights that apply when you access our website, mobile applications, and related services for browsing and purchasing furniture. We are committed to delivering a reliable and customer-oriented shopping experience, with a strong focus on quality, usability, and service. Protecting your rights is a priority, and we ensure that appropriate safeguards are in place throughout your interaction with our platform.
User Accounts and Platform Responsibilities
User Accounts:
To create an account, you must provide accurate and valid personal information, including your name, contact details, and email address. This information is necessary for identity verification, order processing, and service personalization.
You are responsible for maintaining the confidentiality of your account credentials. All activities carried out under your account are your responsibility.
If you detect unauthorized access or suspicious activity, please notify us immediately. While we will take reasonable steps to assist, we are not responsible for any losses resulting from improper account management.
Platform Responsibilities:
We aim to maintain a secure and stable website environment. However, interruptions or technical issues may occasionally occur due to factors beyond our control. While we will address such issues promptly, we cannot be held liable for any resulting direct or indirect damages.
Product Information, Stock, and Pricing
Product Information:
We strive to provide accurate product descriptions, images, and specifications. However, errors may occasionally occur. If you notice any inconsistencies, please inform us.
Stock Availability:
Inventory levels may change without prior notice. If an item becomes unavailable after your order is placed, we will offer an alternative solution or issue a full refund.
Pricing Policy:
Prices may be adjusted due to market conditions or promotional campaigns. The price confirmed at checkout will be considered final. We reserve the right to correct pricing errors before shipment.
Orders and Payments
Order Confirmation:
Once an order is placed, you will receive a confirmation email with the order details. The order becomes effective only after it has been accepted by us.
Payment Options:
We provide secure payment methods, including card payments. If you experience any issues during the payment process, please contact customer support.
Shipping and Delivery Terms
Processing Time:
Orders are typically processed within 1–3 business days.
Delivery Area:
Shipping is available within the United States.
Estimated Delivery Time:
Delivery usually takes 5–12 business days after dispatch, depending on external conditions.
Shipping Fees:
Orders above €99.9 qualify for free shipping.
Orders below €99.9 are subject to a €9.99 shipping fee.
Taxes and Duties:
All listed prices include applicable duties. No additional charges are required upon delivery.
For further details, please refer to our Shipping Policy.
Order Cancellation Terms
Before Shipment:
You may cancel your order at any time before it has been dispatched without incurring any charges. Please submit your request via email, including your order number and reason. Refunds will be processed within 1–5 business days to your original payment method once the cancellation is confirmed.
After Shipment:
Orders cannot be cancelled once shipped. However, you may:
Refuse Delivery:
You may contact the carrier to refuse the package. Once the returned item is received, a refund will be issued within 1–5 business days.
Request a Return:
If the package has been delivered, you may initiate a return. After the product condition is verified, the refund will be processed within 1–5 business days.
Returns and Refund Policy
Eligibility:
Returns or exchanges can be requested within 15 days. Items must be unused and returned with original packaging, tags, and proof of purchase.
Procedure:
Please contact customer support via email with the product details and reason for the request. Our team will provide instructions for the next steps.
Processing Time:
Refunds are typically completed within 1–5 business days after inspection and approval. Replacement items for exchanges will be shipped promptly.
For complete details, please refer to our Return and Refund Policy.
Privacy and Data Protection
We collect only the data necessary to provide our services and apply appropriate security measures, including encryption and access control. Your information will not be shared with third parties without your consent, unless required by law.
For more information, please refer to our Privacy Policy.
Dispute Resolution and Legal Jurisdiction
In the event of a dispute, both parties are encouraged to resolve the matter through mutual discussion. If a resolution cannot be reached, the case may be submitted to a competent court.
Policy Updates
We reserve the right to update this policy when necessary. Any changes will be published on our website, and continued use of our services indicates acceptance of the revised terms.
Limitation of Liability
To the extent permitted by law, we are not responsible for indirect damages, data loss, or loss of profits resulting from the use or inability to use our services. Users assume responsibility for their use of the platform.
Intellectual Property Rights
All content on this website, including text, images, graphics, and design elements, is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
Contact Details
If you have any questions or require assistance, please contact us through the following channels:
Phone:+1 (917) 626-2975
Email:solutions@nordicnovae.com
Address:3701 MONTGOMERY WAY,SMYRNA,TN 37167,United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
